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Shipping & Returns

Shipping Information:

Standard Shipping

Our shipping charges are based on standard UPS or USPS rates (where applicable), which are based on package weight, size and distance shipped. Please be advised that we will not ship certain items (due to size and/or weight) via USPS. UPS may not deliver on Saturday or Sunday in your area; therefore, the actual delivery date may differ from the estimated transit time. Orders for items that are in stock are usually shipped the next business day, excluding weekends and holidays. Orders placed before 2:00 p.m. ship out Monday through Friday around 4:30 p.m. (Eastern Standard Time). Periodically, situations occur where we may be out of stock of certain items. In those situations, the delivery time may vary until the stock is replenished.

Express Shipping

For faster delivery, UPS offers 3rd Day Select, 2nd Day Air and Next Day Air. Express orders are given top priority and are typically shipped same/next day, excluding weekends and holidays. These express orders ship out Monday through Friday around 4:30 p.m. (Eastern Standard Time). Typically, an express order placed prior to 2:00 p.m. (Eastern Standard Time) will ship out that same day.

Tracking Your Order

After your order has been processed, you will be sent a tracking number via the email address you provided. Due to the volume of shipments processed, we ask that you track your shipment online before calling our office for assistance.

Refunds, Returns and Cancellation Policies:

Order Cancellation

Heartland Products will issue a full refund on all merchandise cancelled prior to shipment. No order is permitted to be cancelled after shipment.

Returns

In order to return merchandise, you must first contact the Heartland Products within thirty (30) days of the receipt of your order. Heartland Products must receive the returned merchandise within fifteen (15) days. All merchandise must be returned in its unassembled, original condition at your expense.

Exchange or Refund

If the returned merchandise is determined to have a manufacturer defect, the item(s) will be replaced at the cost of Heartland Products. Exchanges take approximately one to two business days to process and reship the merchandise after receipt of the item(s). There is no refund on shipping. Refunds are always issued back to the credit card used to purchase the initial order. In the case of the initial order being paid by check or money order, Heartland Products will issue a refund check for the amount. Refunds take approximately two business days to process a credit back to a credit card and approximately one to two business days to issue a refund check.